Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies allow websites to recognize your device and remember information about your visit, such as your preferences and settings.

2. How We Use Cookies

EloaChat uses cookies and similar technologies for the following purposes:

2.1 Essential Cookies

These cookies are strictly necessary for the operation of our Service. They include:

• Session Identifiers: Used to maintain your chat session with support agents. These are stored in your browser's localStorage to enable seamless reconnection and message history.
• WebSocket Connection: Socket.io may use cookies to establish and maintain real-time communication between your browser and our servers.
• Authentication Tokens: Used to verify agent identity through Telegram WebApp integration.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Message Cache: We use localStorage to cache recent chat messages locally on your device, providing instant message loading without waiting for server responses.
• User Preferences: Settings such as widget state (open/closed), duty status, and display preferences.
• Unread Message Tracking: We store the last read message position locally to display unread message indicators.

2.3 Analytics Cookies

We may use analytics cookies to understand how visitors interact with our website. This helps us improve our Service. Analytics data is collected in aggregate and does not personally identify you. We may use services such as:

• Cloudflare Web Analytics (privacy-first, no cookies required)

3. Local Storage

In addition to traditional cookies, EloaChat uses HTML5 localStorage for storing data on your device. This technology is similar to cookies but allows for larger amounts of data to be stored. We use localStorage for:

• Chat Session ID: A unique identifier for your support conversation, stored under the key cs_session_id.
• Message History: Cached chat messages for each session, enabling instant display when re-entering a conversation.
• Read Status: Tracking which messages have been read to display unread message dividers.

4. Third-Party Cookies

Our Service may include features from third-party services that place their own cookies. These include:

• Telegram WebApp: When using the agent console within Telegram, Telegram may set its own cookies for session management and authentication.
• Cloudflare: Our content delivery network may use cookies for security purposes, such as bot detection and DDoS protection.
• Google Fonts: We use Google Fonts for typography. Google may collect usage data in accordance with their own privacy policy.

We do not control the cookies set by these third parties. Please refer to their respective privacy policies for more information.

5. Managing Cookies

You can control and manage cookies in several ways:

5.1 Browser Settings

Most web browsers allow you to manage cookie preferences through their settings. You can typically:

• View what cookies are stored on your device.
• Delete all or specific cookies.
• Block cookies from specific or all websites.
• Set your browser to notify you when a cookie is set.

5.2 Clearing localStorage

To clear localStorage data used by EloaChat:

1. Open your browser's Developer Tools (usually F12 or Ctrl+Shift+I).
2. Navigate to the "Application" or "Storage" tab.
3. Select "Local Storage" and find the entries for our domain.
4. Right-click and select "Delete" to remove specific entries, or "Clear All" to remove all data.

5.3 Impact of Disabling Cookies

Please note that disabling cookies or clearing localStorage may affect the functionality of our Service. Specifically:

• Your chat session may not be preserved between page visits.
• Message history will not be cached locally, resulting in loading delays.
• You may need to re-authenticate in the agent console.

6. Cookie Retention

The retention period for cookies varies depending on their type:

• Session Cookies: Deleted when you close your browser.
• Persistent Cookies: Remain on your device for a set period or until manually deleted.
• localStorage Data: Persists until manually cleared by you or through browser data cleanup.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

8. Contact Us

If you have any questions about our use of cookies, please contact us:

• Email: [email protected]
• Address: 123 Tech Square, Innovation Valley, Singapore 123456